Complaint Handling Channels in Star-Rated Hotels
Tourism and Hospitality — 2025, Undergraduate
nigeriacomplaintchannelsstarhandling
This study assesses complaint Handling Channels in Star-Rated Hotels in Sokoto. A descriptive survey design was employed and data were gathered from 258 guests. Findings reveal that guests prefer instant messaging for complaints The study recommends structured staff training in hospitality service standards
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