Development of an AI-Powered Chatbot for Student Support Services
Computer Science — 2024, Undergraduate
web applicationchatbotstudent supportartificial intelligence
This study developed an AI-Powered Chatbot to provide automated support services to students, addressing common queries about admissions, registration, courses, and campus services. Manual responses to repetitive student questions consume staff time and delay support. The chatbot uses a rule-based and retrieval approach to understand and respond to frequently asked questions, and escalates complex queries to human staff. Built with Python Django and an SQLite database, the chatbot was evaluated with a sample of students. Findings revealed reduced response time, increased availability of support, and high user satisfaction. The study recommends integrating the chatbot into institutional websites and mobile platforms.
For reference and learning only. Do not submit this work as your own.
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