Design and Implementation of a Help Desk Knowledge Base Authoring Tool
Information Technology — 2025, Undergraduate
nigeriadeskknowledgehelpbase
This project designs and implements design and Implementation of a Help Desk Knowledge Base Authoring Tool for support teams. The system was developed using Node.js, Express, MongoDB, HTML/CSS, JavaScript. It provides modules for article drafts, review cycles, publication and search analytics. Testing shows the system improves record keeping, reduces paperwork and supports timely decisions.
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