Automated Teller Machine Uptime and Customer Experience
Banking and Finance — 2025, Undergraduate
nigeriauptimecustomertellermachine
This study investigates automated Teller Machine Uptime and Customer Experience in Ondo Town. Using a survey research design, data were collected from 128 bank staff. Findings reveal that cash-outage complaints dominate ATM service quality surveys The study recommends strengthening of credit assessment systems for microfinance loan portfolios
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